Bandwidth

You will need a sustained download speed of at least 1.5Mbs. It is generally not recommended to access the training over a VPN or via a remote desktop session.

Video Player Requirements

There are no specific browser or OS based restrictions; however, consult the next section concerning firewalls.

Firewalls, Proxies and Content Filtering

Locations that employ firewalls, proxy servers or actively block or throttle streaming content may pose problems to your streaming experience. You may receive buffering notices or not even be able to see or play the video. All of these scenarios are outside of our control. You will need to contact your technical support group. If your institution does not allow videos from other websites like YouTube, Hulu, Netflix and so forth, a firewall policy is blocking streaming content.

Currently, private training protocols’ videos should be accessible in mainland China along with other countries that are restrictive in allowing streaming content. Users that are still unable to access the training videos may only be able to access training via use of a VPN.

Browser Addons/Extensions/Plugins

It is strongly recommended that you temporarily disable or pause any popup or ad blockers while taking the training if you have issues with the training properly functioning. While uncommon, some problems may also occur while running malware blocking/scanning plugins.