Before reviewing our FAQ, it’s a good idea to review the Guidelines, Cost and Media Types pages. Most of the questions below are already answered, and in greater detail, on those linked pages or on the poster homepage. If after reviewing those pages and our frequently asked questions below, you still have questions, send an email to posters@abraxas.wustl.edu BEFORE submitting an order.

What does the poster process entail?
  • Learn our requirements from this site.
  • Verify there is a slot available for printing at our Poster Printing Queue page.
  • Submit a final version of your poster online by the deadline of Wednesdays at 6am. Note that we have a limit of 64 print slots available per week. It is possible we may run out of slots before the 6am deadline.
  • You will receive an email confirming receipt of your submission. Additional instructions and information is provided in the email that you should carefully review.
  • We review the submission & reach out with questions (if submitted Mon-Fri 7am-4pm).
  • Posters are printed on Wednesdays.
  • We email you with pickup directions (and payment info if using a credit card) once the poster is printed and ready for pickup on a Wednesday.
  • Poster staff are in the office until 30 minutes after the last poster has printed.
Who can print at the Knight ADRC?

The following groups can print with the Knight ADRC:

  • WUSTL & WUSM staff/faculty/students [payment via ISD or credit card]
  • MIR affiliated staff/faculty/students MUST print via MIR’s poster service.
  • USHP (formerly STLCOP) staff/faculty/students [payment via credit card]
  • BJC Hospital [payment via credit card]
  • Goldfarb School of Nursing (GSON) faculty/students must submit their poster for printing via Kristy Kight. Kristy will then arrange for poster to be printed and paid for.
How can I pay?

The preferred method for Washington University faculty/staff/students is via a Cost Center number in WorkDay as an Internal Service Delivery (ISD). You can ask your business office to provide you the Cost Center number that will be responsible for paying for your poster. If you know your proper Grant (GR), Project (PJ), Non-Carryforward (NC) or Gift fund (GF) number that will be used, you can provide that as well as part of the online order form.

You can also select the credit card option from the online order form. Do not enter any credit card information into the online order form. Once your poster has been printed, we will contact you via email with pickup instructions that includes a link to pay for your poster online. Payment is expected within 24 hours of the payment email being sent. An additional reminder will be sent 48 hours later (often including your PI). If no payment has been made after 3 business days, you will be unable to submit posters for printing from the Knight ADRC until any outstanding balance has been paid in full.

We do not accept cash, Bear Bucks, checks or process credit cards in person at our location.

If the Submit button on the order form does not function when clicked,
you likely owe for past, unpaid prints. Email us to determine if this is the case.

Can I submit my files in person?

We do not accept files in person. All files must be submitted via the online Order Form.

What types of material can I print on?

We currently ONLY carry foldable fabric in 36-inch and 42-inch rolls. Refer to our Media Types page for more information. See the last question on this page for other locations that print paper posters.

What file types do you accept?

We only accept PDF files as of 1/1/2023. Refer to our Guidelines page for more details on how to create a proper PDF for printing.

How do I setup a poster correctly in PowerPoint?

When designing a poster, you should never just open up PowerPoint and start creating a poster on the default slide. The default’s slide size in inches is not appropriate for large posters in 99% of situations. Either use a template or, if you need a custom size, then set your slide’s size to a Custom Slide Size which is in inches.

You need to know:

  1. Your poster size limit at your presentation venue.
  2. Our maximum printable dimensions:
    1. 42-inches by 59-feet on our 42-inch roll media
    2. 36-inches by 59-feet on our 36-inch roll media
  3. The maximum size of a PowerPoint slide if using PowerPoint for creating a poster (56-inches by 56-inches)
  4. The goal is to create a poster that is 100% of the poster size limit at the presentation venue; however, it must also meet requirements from numbers 2 & 3 above as well.
  5. If your size limit at the venue is 4-feet by 7-feet for example, you’re limited to 42-inches by our printer on that 4-foot dimension. The 7-foot dimension is within our 59-foot printer limit. However, a 42-inch by 7-foot poster is larger than PowerPoint’s limit (see #3). So, it would be impossible to create a 42-inch by 7-foot poster in PowerPoint. When this situation occurs, you should design a slide at half-size. You would set your PowerPoint’s custom slide size to 21-inches by 42-inches (half of 42-inches by 7-feet). Then on the order form, you select the option to scale the short side to 42-inches (effectively doubling the size of the file’s dimensions when printed).
  6. Export a PDF of the PowerPoint slide. Select File > Export within PowerPoint. If you do not see the option to do File > Export and select a PDF file type, your version of PowerPoint is out of date. Follow the instructions HERE to update your version of Office.
  7. Before submitting the poster in this example, you should look at the entire poster in a program that can read PDF files at a magnification of 200% because this is how it will look printed (because we’re doubling its size when printed). Make sure all of your embedded images are of sufficient quality so they look acceptable for viewing at 200% magnification.
  8. If your file looks fine, submit your poster via our online order form.

Note that if the dimensions of your file will be the exact same dimensions as what your printed poster will be, you should review your PDF file at 100% magnification since no scaling will be applied to your poster.

How long will my poster take to print?

Approximately 8 posters per hour are put into our pickup bins with the first 8 posters ready by 9am. However, some posters are longer or shorter than others making it impossible for us to predict an exact time of when your poster will be done. Refer to our Poster Printing Queue when (or before) you submit your order to get an idea of where you are in that week’s queue. See the When will my poster be ready for pickup? question below for further, important details. We will always email as soon as your poster is ready for pickup.

Poster staff are in the office until 30 minutes after the last poster has printed.

When will my poster be ready for pickup?

Currently, we are only printing on Wednesdays and all posters must be submitted before 6am each Wednesday. We have a limit of 64 posters that can be printed per Wednesday.

We print on a first-submitted first-printed system. So, the earlier you submit, the earlier your poster will be printed in the day. Approximately 8 posters per hour are put into our pickup bins with the first 8 posters ready by 9am. The last poster should be printed by no later than 4pm. Refer to our Poster Printing Queue when (or before) you submit your order to get an idea of where you are in that week’s queue. Note that waiting until overnight on a Tuesday may result in no slots being available for printing. Additionally, if you submit an invalid file or provide incorrect information regarding your print, your poster may be rejected Wednesday morning as we queue items to print. It’s best practice to submit your poster before 4pm on a Tuesday so we have a chance to review your submission and ask questions/request fixes.

Once your poster is ready for pickup, we will email you with directions to pickup your poster. If you’re paying via credit card, payment details will also be included in the email. Pickup can occur between the hours of 7am-5pm (Mon-Fri) once you have been notified. There is nothing to sign. You (or someone you designate) do not need to pickup the same day, but it is highly suggested that you do.

Poster staff are in the office until 30 minutes after the last poster has printed.

Posters will be thrown away on the Wednesday immediately following printing if not picked up!

I need my poster by a specific time. What can I do?

Submit your poster as early as possible prior to a Wednesday. Refer to our Poster Printing Queue in order to determine how many posters have already been slotted to print. Do not email us or add a print-by X time request on your order form (see question above). We cannot estimate or guarantee a specific time for your particular poster to be done by. The earlier you submit and slot your poster in the queue, the earlier in the day we’ll contact you letting you know it’s ready for pickup.

If our printing schedule does not work for your timetable, you are welcome to select another printer that better accommodates your needs. We provide a list of several other locations to print both near and on campus in the last question on this page.

I need to submit a revised poster file!

Revised poster files submitted after 6am on a Wednesday cannot be printed. The queue has been set. The best we can do it attempt to cancel your poster if it hasn’t printed, and you will need to print elsewhere.

If the revised file is submitted before 6am, we should be able to replace your file; however, your spot in the queue will change as if you were making a new submission at the time when you provide the new fille.

If you have a revised filed, you can send it via email to posters@abraxas.wustl.edu if the file size is less than 100MB. It is extremely important to take your time and thoroughly review your poster file before submitting. Review the Print-Ready Files section of our Guidelines page.

Can I cancel my poster?

Generally, up until 7am on a Wednesday it is possible to cancel your poster order. Beyond 7am, your poster may be mid-print or drying. In these situations you will be charged for your poster as material and ink have been consumed. You should email posters@abraxas.wustl.edu as soon as possible and see if cancelling your poster with incurring cost is possible.

Failure to pay for a poster that has been printed may result in your PI and/or department being notified as well as the possibility of being blacklisted from printing at the Knight ADRC.

Can I reserve a printing slot or pay a rush fee?

No. We print on a first-submitted first-printed system with all posters being submitted before the 6am Wednesday deadline. Always strive to submit your order early (before 4pm Tuesdays) so we can review your submission for inconsistencies that may impact printing (such as incorrect scaling being requested). You cannot submit an empty form with the promise to submit a poster file by the 6am deadline. These orders will be rejected. Do not submit a draft copy of your poster to secure a print spot and then submit a final version later. Your order will be rejected when you attempt to submit the final file. Furthermore, if your draft has already been printed, you will be charged for it. Only final versions of posters should be submitted.

We are unable to accept rush requests.

Where can I pickup my poster?

Once your poster is ready for pickup, we will email you with directions to pickup your poster at our location on the medical campus. If you’re paying via credit card, payment details will also be included in the email. Pickup can occur between the hours of 7am-5pm (Mon-Fri) once you have been notified. There is nothing to sign. You (or someone you designate) do not need to pickup the same day, but it is highly suggested that you do. Posters accepted for printing will be available by end-of-day the same Wednesday they are printed.

We do not offer delivery.

Please note that posters cannot get wet. If it might rain or snow, bring something of appropriate length to protect your poster. Even a large garbage bag or two will suffice so long as your poster is not exposed to the elements.

Posters will be thrown away on the Wednesday immediately following printing if not picked up!

What size poster can I print with the Knight ADRC?

We have two different sized rolls (36-inch and 42-inch) for fabric. This means that the maximum size fabric poster that we can print cannot exceed 42-inches on one of your poster’s dimensions. The limit to the other dimension of your poster cannot exceed the poster printer’s limit of 59-feet in length.

Review our Guidelines and Media Types pages for more info.

How big will my poster be when printed?

That depends! If you’re not having us scale the poster up or down in size when we print it, then the poster will be printed the exact size of your poster file. It is your responsibility to know what your poster file size is.

  • Determine size in PowerPoint
  • In Adobe Acrobat Reader: Press Ctrl+D on your keyboard or click File > Properties (Document Properties) > Description tab. Within the Advanced Information section, you’ll find Page Size

If we’re scaling your poster to fit either the 3-inch or 42-inch roll media, you can use our Scaling Calculator to get a good estimate of your poster’s final, printed size. This will also give you a fairly close estimate of the cost (see next question on cost).

How can I avoid a margin?

To avoid a margin beyond the printer’s default margin, you have 2 options:

  • Design a poster where one of your poster’s dimensions is either 36-inches or 42-inches. The remaining dimension cannot exceed 708-inches.
  • Select of our scaling options from the online order form so that your poster is automatically, proportionally scaled up (or down) to fit either our 36-inch or 42-inch roll media. You should know your file’s current dimensions before selecting a scaling option. Use our Scaling Calculator to help calculate your poster’s printed size if you opt for scaling.
How much will my poster cost?

$6 per linear foot which is the same as $0.50 per linear inch. Review the Cost & Billing page for more details.

Can I get a sample print?

We do not offer sample prints.

Do you trim posters?

We do not have that capability. This is why we recommend that at least one length of your poster be either 36-inch or 42-inch to fit our media. If you will have a margin, fabric media makes it easier to simply fold that margin under when hanging rather than dealing with scissors. The fabric media can also be cut with a sharp pair of shears if desired.

How do I care for my poster?

Fabric posters should avoid moisture. While they are water-resistant, you are still dealing with an inkjet print. For more information on our media and how to care for your poster, visit our Media Types page.

Do you sell poster tubes?

We do not sell poster tubes. You can check local art supply stores (e.g., Artmart and BLICK), EngineerSupply and Amazon. We recommend Alvin Ice Tubes rather than telescoping tubes. Make sure that the tube you buy is long enough. Note that if the cap inserts into the tube, rather than fitting over the end like a traditional cap, your tube needs to be longer than your actual poster or the inserted cap will damage your poster.

Are there other places I can print my poster?

Other possible poster printing locations can be found below. We provide no details or guarantees regarding their price, turnaround time, quality, materials available, etc. This is merely a list found using Google and no preference is given to any entity listed below. This also is likely not an all-inclusive list of all places available for printing.

There are also online places such as PosterSmith that can print same-day and offer quick, free shipping.


Questions? Please reach out to posters@abraxas.wustl.edu.